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Following the EFQM model, we define stakeholders as ‘a person, group or entity that has a direct or indirect interest in the organisation, its activities and performance, because they can affect the organisation or be affected by it’.

Therefore, identifying these stakeholders, analysing them and understanding them thoroughly is the fundamental basis for the work to be well targeted, useful and effective in terms of results. To this end, we establish communication channels that allow us to identify and meet their needs and expectations, both present and future, through an effective strategy.

Necessitats i expectatives

 

Pla de comunicació externa

 
 
 

Students

They are the final recipients of the organisation's products or services.

STUDENTS             
  • Undergraduate students. 
  • Postgraduated students: 
    • Master's degree. 
    • Doctorate. 
  • Double degree students. 
  • Students with disabilities. 
  • Mobility students (including national and international mobility, both for studies and internships). 
  • Nau Grau Students. 

Faculty and research staff

They are the final recipients of the organisation's products or services.

PDI
  • University professor. 
  • University lecturer. 
  • Contracted doctorate
  • Doctoral assistant. 
  • Partner 
  • Assistant PDI
  • Researcher PTGAS

Technical, management, administration and services staff

They are the employees or collaborators of the organisation, essentials for the execution of the strategies and the achievement of the objectives. 

 

PTGAS                           |       PTGAS Servei de Biblioteques i Documentació                   

Investors and regulators

Investors are the individuals or entities that provide capital to the organisation and expect a return on investment as well as long-term sustainability

INVESTORS
  • Generalitat Valenciana. 
  • Ministerio de Universidades. 
  • Ministerio de Trabajo y Economía Social. 
  • Ministerio de Igualdad. 
  • Ministerio de Cultura y Deporte. 
  • Universitat de València. 
  • Diputació de València

Regulators are the bodies or authorities that oversee and ensure that the organisation complies with established regulations and laws, ensuring transparent and accountable operations.

 

REGULATORS

EXTERNAL 

  • Generalitat Valenciana. 
  • Ministerio de Universidades. 
  • Ministerio de Trabajo y Economía Social. 
  • Ministerio de Igualdad. 
  • Ministerio de Cultura y Deporte. 

INTERNAL 

  • Consell de Govern 
  • Comissió SBD 
  • Servei de Llengües i Política Lingüística 
  • Servei de Prevenció 
  • Reglament d’execució pressupostària UV 

Society in general

Society represents the community in which the organisation operates, including citizens, institutions and its social impact.

DIRECT RELATIONSHIP WITH THE UV           

 

Potential customers (pre-university staff): 

  • Primary school students; Nau dels Xiquets, Nau Jove, CEIP. 
  • secondary / high school students; IES, instituts IES La Marxadella (Torrent), IES Serra Perenxisa (Torrent) i IES Dr. Peset Aleixandre (Paterna) Institut Orriols… 

 Citizenship (neighbours, competitors...). 

 

 
GROUPS / SOCIAL AND CULTURAL ASSOCIATIONS (with shared interests and values with the UV)  

Socials (social institutions, associations, ONG): 

  • neighbourhood associations, CONCAES (prison), Asindown, Psicólogas i Psicólogos Sin Fronteras, CREAP (Centre de Referència Estatal d’Atenció Psicosocial a Persones amb Trastorn Mental Greu de València, dependent de l’IMSERSO), ONG Bisila Bokoko African Literacy Project, Hospital Guinea Equatorial, Col·lectiu Adiem Ontinyent (associació per a la defensa i integració del malalt mental). 

 Culturals: 

  • Museums, libraries, cultural institutions, Museu de la Impremta (El Puig); Fundació María Antonia Clavel (Xelva); Fundació FULL (A viva veu); Acadèmia Valenciana de la Llengua; Biblioteca Valenciana. 
  • Cultural groups: club de lectura Alejandría de la Facultat de Medicina, club de lectura l'Associació Dones Feministes d’Alboraia, Acció Cultural, Voluntaris Culturals UV, Col·lectiu Ovidi Monllor. 
  • Tourists and tourism companies: guided tours/exhibitions 

Dissemination: 

  • Media
  • Social media

Partners and suppliers

Partners are entities or organisations with which you work closely together to achieve common goals, such as strategic alliances or long-term collaborations.

 

PARTNERS     

EXTERNAL: 

  • Cooperation (GT): BUVAL, CRUE, Rebiun, Fesabid, Expania, CAU. 
  • Catalogue (CC): OCLC: WorldCAT, BUVAL , C17 , CRUE, Rebiun, Dialnet,  CÀNTIC,  Catàleg Col·lectiu de Patrimoni Bibliogràfic. 
  • Acquisitions ($): UNIRIS,  FECYT. 
  • Training (L): COBDCV,  Erasmus Staff Week ,  SEDIC. 
  • Interlibrary loan (PI): C17 ,  Biblioteques mèdiques no universitàries,  BUVAL, Rebiun. 
  • Archives: CAU,  AAV,  Abarcelona. 

INTERNAL: 

  • Servei de Publicacions. 
  • SFPiE. 
  • Servei d’idiomes. 
  • Servei d’Informàtica. 
  • Web i Màrqueting. 
  • Unitat de Qualitat. 
  • Diversitats UV. 
  • Extensió Universitària. 
  • Servei d’Investigació. 
  • Servei de Llengües i Política Lingüística. 
  • TAU. 
  • Relacions Internacionals. 
  • Serveis Jurídics. 
  • Gabinet de Premsa. 
  • UV management (members of the dean's teams + institute and centre management teams + Consell de direcció UV)

 

Suppliers are companies or individuals who provide materials, products or services necessary for the functioning of the organisation, ensuring quality and continuity in the supply chain.

 

SUPPLIERS   

SERVICES: 

  • Library Services Platform (LSP), which offers a comprehensive programme for the management of library activities and resources.. 
  • Access to digital content, through perpetual purchase or subscription, to databases of academic journals, e-books, multimedia resources and other online materials.. 
  • Cataloguing
  • Transfer of material
  • Book restoration and binding. 
  • Digitisation of collections 
  • Design and printing of posters, brochures, catalogues, etc.
  • Waste management (bibliographic material and obsolete electronic devices).
  • Maintenance of buildings and warehouses (security cameras, climate control, photocopiers, etc.). 
  • AENOR universal accessibility certification and EFQM excellence certification. 
  • Photography service
  • Access and room control informers. 

SUPPLIES: 

  • Bibliographic material 
  • Books: when selecting the different suppliers, several criteria are taken into account based on location (preferably local companies), subject speciality, language or the type of collection they supply (e-books, South American books, second-hand books, etc.).
  • Journals subscriptions. 
  • Databases. 
  • Office and library furniture. 
  • Office and conservation material. 
  • Computer and electronic equipment. 
  • Installations of wireless network, fibre optics, air conditioning...
  • Water. 

WORKS AND SERVICES

  • Internal suppliers, such as TAU and Manteniment UV.