06-05-2025 | Servei d'Anàlisi i Planificació [SAP]
The Service Charters are an instrument through which the organizational units of the University of Valencia inform the university community and society in general about the services they provide, the commitments assumed in its provision and the rights and duties of the users in relation to these services.Therefore, they constitute a useful communication tool, promoting the transparency of university management.
A table with the documentation related to the Service Charters elaborated according to the institutional procedure of the University of Valencia is presented:
- UV Unit: denomination with a link to the page of the UV unit or service.
- Service Charter: 1st column: access in online format (the effective date is indicated); 2nd column: to PDF; 3rd column: to accessible PDF.
- Monitoring: 1st column: access in online format (the last year is indicated); 2nd column: to PDF; 3rd column: to accessible PDF.
The Analysis and Planning Service is in charge of coordinating the UV Service Charters, facilitating the Drafting Guide, as well as training and technical support to the Drafting Committees.
Access to the Guide for the elaboration of UV's service charters
